![]() ![]() I then illustrated the apparent angle of impact that her car experienced and asked her if she came close to hitting her face on the windshield. She asked why her airbag didn’t deploy, and I gave her a straightforward explanation of the approximate parameters that need to be met to deploy an airbag. For example, on one occasion, I had a customer come to me for an estimate on her Mustang after getting an estimate at the local Ford dealership. This knowledge can also be what differentiates us from the competition and gets us the job. We owe it to ourselves and our customers to at least have a clue about what goes on and why. That’s just one minor example, but I’m sure you see my point. It’s so much nicer to do that while the windshield is out. ![]() I’ve seen instances where windshields are replaced, and then someone has to replace the dash and airbags. Not only that, there’s a paycheck at the end of the repair that often comes from working on areas that we may already be into. That may work for you, but I’m more inquisitive.
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